As with any sale of a new product, B Queen Market is held liable for any lack of conformity of the good with the contract under the conditions of Article L. 217-4 et seq. of the Consumer Code and hidden defects in the product sold under the conditions provided for in articles 1641 and following of the civil code.
Regarding the guarantee against hidden defects, the consumer can decide to implement this guarantee within the meaning of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction of the price. of sale in accordance with article 1644 of the civil code.
It is recalled that the consumer, within the framework of the legal guarantee of conformity, has a period of two years from receipt of the product to act and can choose between repair or replacement of the product, subject to the conditions costs provided for in Article L. 217-9 of the Consumer Code.
To benefit from the legal guarantee of conformity or the guarantee against hidden defects, contact our Customer Service:
- By going to our B Queen Market site to go to Contact located in the top right corner or at the very bottom of the page. In order to optimize the processing of your request, remember to note the number of the order concerned and clearly describe the problem.
- By mail to B Queen Market SAV 109 rue d’Orchies 59230 Saint-Amand-les-Eaux. In order to optimize the processing of your request, remember to indicate in your mail your surname, first name, email with which you placed your order, the number of the order concerned as well as a precise description of the problem.
Within the framework of the implementation of these guarantees, the conditions of support of your product may vary according to the case. Thus, you may need to return your product to us or apply another procedure that we will indicate to you.
In all cases, in the absence of a fault noted or in the event of abnormal use of your product (in particular, without this list being exhaustive: broken product, oxidation, use not in accordance with the manufacturer’s recommendations or the intended use of the product), we will not repair, exchange or refund the product. We may also charge you for the cost of returning and resending your product.